UK CRM GB BR SSRespond Overview PM 08252011

August 25, 2011

This presentation provides an introduction to Respond EFM and enterprise feedback management. We explain them main business drivers for our solution and how Respond EFM facilitates:

  • Compliance with industry regulations
    demonstrate a robust complaints-handling process and fair outcomes for customers
  • Improved customer service
    by improving the customer experience 
  • Enhanced efficiency
    Improve productivity by managing complaints and feedback effectively 
  • Root-cause analysis
    Understand the causes of issues and remove them
(1.5MB)
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