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The Pivotal CRM Advantage
Every business is unique, with different customer strategies, different business processes, and different user expectations. The challenge for businesses today is to use differentiated customer strategies and take intelligent action across all of their channels—and to manage these activities efficiently and profitably using CRM solutions.
The need for CRM flexibility and sophistication—the desire to have both powerful, appropriate functionality out of the box and the ability to mold the software to fit unique business processes—is prompting more and more companies to turn to Pivotal CRM.
We give customers more than just software: We give them the means to align their organizations around the customer and create the customer experience they want to deliver. We give you CRM on your terms.
The Pivotal CRM Advantage
Extensive Industry Experience
Our solutions enable our customers to establish a single, enterprise-wide view of their customers and execute key processes more efficiently and effectively. The greatest advantage of our industry-specific CRM applications is that they address underlying industry processes, saving your business that first layer of customization and providing functionality that you can use and gain value from immediately. We've developed our award-winning industry CRM solutions in close collaboration with our customers.
Ability to Model Complex Processes
We know what it takes to work with companies with high levels of product and business-process complexity. The greatest advantage of Pivotal CRM is its ability to handle the requirements of your complex processes, delivering exactly what your business needs to operate effectively. This allows organizations to establish and enforce complex sets of rules and processes that govern their customer relationships and create a competitive edge. No matter how complex your product configurations or business processes, Pivotal CRM has the power and flexibility to match them and add value to every step.
Technology Leadership
We believe that an organization's ability to tailor a CRM solution to meet its needs on an ongoing basis is critical to its performance. Pivotal CRM is the system of choice for companies that realize business never stands still. From the nuts and bolts of the Pivotal CRM solution—an inherently flexible three-tier architecture and metadata-driven design that make our CRM easier to modify, integrate, deploy, and maintain—to the industry-leading Pivotal customization toolkit that puts the ability to cost-effectively adjust and innovate in the user's hands, Pivotal is a powerful, adaptable solution that enables our customers to be responsive and nimble in the face of change.
CRM—The Way You Want It
Some of our customers prefer to have their purchased Pivotal CRM solution hosted by Pivotal, and others prefer to rent Pivotal as a service. Whether you require dedicated hosting services or Pivotal CRM as an on-demand service, we provide a comprehensive and reliable highly managed solution that meets your business needs. Our hosting services leave you free to concentrate on your business and customers, while we ensure that your data is safe and your applications are available at all times. You get all of the functionality of Pivotal CRM applications, without having to manage or maintain them or their supporting infrastructure.
Committed to Customer Success
We've helped more than 1,800 customers in over 35 countries craft and achieve a CRM strategy that gets real, measurable results. Beyond that, we've learned to work the way they work—and we've developed a CRM system that does, too. We encourage our customers to develop a phased CRM roadmap with manageable milestones that will help control costs and realize results, while also allowing you to refine your CRM strategy as you see what works. By implementing CRM strategically and determining ROI measurement plans early, many of our customers have experienced resounding success.