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Flexible CRM Technology
Keeping pace with today's accelerated business environment demands agile business configurations and technologies. Businesses need the internal adaptability to respond swiftly to changes in market conditions, competitive situations, and business process to seize every opportunity that arises. Technology should be a facilitator in this process, not a roadblock.
On the flip side, most businesses have gone through this kind of evolution over time and refined the way they do business to create their own unique processes. These processes are hard-won competitive differentiators. Technology should enhance and mirror these processes, not change them.
Flexibility is the cornerstone of the Pivotal CRM advantage. The Pivotal CRM platform and the applications built upon it are highly flexible, enabling our customers to mold the software to fit the way they do business. Extreme architectural flexibility cuts down on the time and cost of customizing Pivotal CRM solutions and allows businesses to create the internal processes and external customer experience that fit their strategy and vision.
The Benefits of Architectural Flexibility
Flexibility is the foundation of the Pivotal CRM platform.
Low-Cost Flexibility
Pivotal CRM's metadata-driven architecture facilitates the implementation of changes at all levels of the suite with the ability to modify not only the user interface and business processes, but also unique ability to customize the data model. Pivotal CRM customers can change the underlying database entities or business objects to more closely model the way they do business at a far lower cost than customizing most robust CRM systems.
Industry Applications
Our industry applications are a testament to the flexibility of Pivotal CRM. Leveraging this flexibility and our deep knowledge of the financial services, home building and real estate, manufacturing, and healthcare industries, we have developed industry-tailored applications that mirror the functional needs and data models of these industries—while still providing the flexibility to fine-tune the system to meet the unique needs of individual companies. These industry-tailored applications save you time, money, and effort in implementing custom systems.
Microsoft® Office Integration
Our close, long-standing relationship with Microsoft has enabled us to build CRM solutions that capitalize on the best of Microsoft technology and come seamlessly pre-integrated with the Microsoft Office suite. This saves you time and money by allowing your users to work in the familiar applications with which they are comfortable and by leveraging your existing technology infrastructure.
Business Intelligence
Pivotal CRM's ability to collect rich information into a single, centralized database enables businesses to achieve greater insight into their customers and business activities. The flexibility of the Pivotal CRM system expands your ability to derive the kind of business intelligence you need from our applications, the way you want to.
Rich User Experience
The flexibility of Pivotal CRM makes it easy and cost effective for you to create the end-user experience you envision.
Ease of Enterprise Integration
Pivotal CRM's flexible architecture reduces the cost and complexity of integrating Pivotal CRM with your back-office systems and other important enterprise systems.