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CRM Software Solutions for Skills Development, Training, and Course Management
One of the biggest challenges to training institutions and corporate training departments is to offer personalized service to all students or trainees to support their progress, while also tracking all plans, courses, and assessments.
CRM Solution: SMART-TMS
SMART-TMS is a skills development, training, and course management solution built on the Pivotal 6 platform. SMART-TMS offers all the benefits of a flexible, configurable, and scalable environment with best-of-breed training and course management functionality for
- Training providers
- National and industry training agencies
- Workplaces (HR and skills development departments)
- Professional development organizations
SMART-TMS is designed to fully integrate with the National Qualification Frameworks using the Unit Standard model, which is used throughout South Africa, New Zealand, Australia, and the United Kingdom.
SMART-TMS offers a configurable and flexible solution out of the box. CRM principles are closely integrated to all management processes and workflows, ensuring that the highest level of personalized service can be provided to every customer, student, or trainee.
Features
- Unit Standard Framework configuration
- Qualification set-up with defined achievement criteria
- Training program/pathway definitions
- On-job (workplace) and off-job (course or correspondence) assessment management
- Progress management, with automated trainee progress tracking and alerts
- Assessment management, including assessor scope and moderation management
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- Course scheduling and planning and automated allocation of trainees
- Government funding agency KPI and data exchange reporting
- Relationships with one of many employers (customers) and providers of training
- Business development and account management
- Stakeholder management
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The Power of Pivotal CRM for Training Managers and Providers
- Accelerate Time-to-Market: Leverage effective segmentation, optimized sales teams, and high-impact marketing campaigns to bring your courses and training programs to market sooner—and smarter.
- Improve Completion Rates: Automate the calculation of progress/learning with exception alerts. These alerts trigger activity to allow a personalized engagement with each student to encourage further achievement or identify where progress has stopped, as well as encourage achievement through regular automated communication
- Increase Re-enrolment: Gain visibility into profitability and cross-sell/up-sell opportunities based on course roadmaps or learning pathways to encourage re-enrolment and/or ongoing skill development.
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- Gain Operational Insight: Improve visibility into trainee and customer performance against training and skill development plans to showcase training ROI.
- Improve Business Agility: Understand the top-performing training programs and roadblocks to progress to influence new course and training program development.
- Self-Service Access: Offer customers the ability to register for courses online, submit assessments, and review progress.
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Partner Solution Provider: Savio Solutions
To learn more about this solution, please contact:
Sven Martin
New Zealand Toll Free: 0800 728 467
Australia Toll Free: 1 800 604 871
International: +64 9 523 0940
E-mail: sven.martin@saviosolutions.com
Savio Solutions
Level 7, 3 City Road, Grafton, Auckland, 1010
PO Box 8069, Symonds Street, Auckland, 1150
New Zealand
www.saviosolutions.com