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CRM Solutions for Telecommunications : Powered by Pivotal CRM
Linxoft Solutions Inc. delivers innovative solutions to the telecommunications market and specializes in implementing and integrating CRM and location-based intelligence applications to drive consistent and measurable improvements in business processes and enable closer relationships with customers/partners for new levels of profitability. The company's flagship products, NetQ™ and NetQ™ WebPortal, are designed on Pivotal CRM platforms to help telecommunications businesses manage the deployment of turnkey projects for mobile/wireless networks more efficiently and deliver on time and on budget.
CRM Solution: NetQ™ and NetQ™ WebPortal
The world relies heavily on global networks and information systems to help us communicate and work collaboratively over wide geographical distances. In today's competitive world of wireless communications, infrastructure suppliers are expected to provide full turnkey services—that is, to build, deliver, and operate the entire network. To satisfy market demand and remain competitive, timely and rapid network deployment is a key factor in successful projects.
NetQ™ is a telecommunications industry–specific solution that offers a modular suite of business applications for automating and integrating the business processes of deploying mobile and wireless networks. NetQ™ offers the ultimate workflow-based project management solution that enables telecommunications businesses to plan, design, build, deliver, and support network infrastructures more efficiently while reducing operational costs.
The collection of location-specific elements and the extensive set of business objects in NetQ™ present an information-rich interface to users. Efficient tracking of projects by continuously notifying users of project-related actions and events, such as scheduled user activities, completion of milestones/tasks, tracking of network assets, and site equipment configuration, as well as managing complex relationships with various business partners, are among the most competitive functionality of NetQ™.
Using NetQ™ and the NetQ™ WebPortal, organizations are able to place customers at the heart of their business and realize the benefits of more effective team interactions. All modules within the NetQ™ suite work together to deliver on the promise of increasing revenues, margins, and customer loyalty while reducing costs.
Features
- 360-degree network lifecycle profile
- Project management and planning
- Milestone and task tracking (at network elements level)
- Network elements (e.g., sites and transmissions) management
- Equipment management
- Relationship tracking (suppliers, vendors, government, etc.)
- Financial management
- Co-location management (cell towers and equipment)
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- Preventive maintenance management
- Asset management (handheld PDA scanners)
- Trouble ticketing and incident management
- Configurable workflow/activity management
- GIS capability to visualize network assets and topology
- Document management
- Reporting
- Web portal
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Obtain a Holistic Network View
NetQ™ provides a single, unified, 360-degree view of network deployment projects to create a rich resource that all relevant personnel and business partners can rely on to deliver proactive tasks and create a more responsive environment to meet project demands.
Support Decisions with Better Data
NetQ™ improves decision-making through provision of timely and accurate information to management.
Control Costs
NetQ™ reduces deployment time and costs by ensuring swifter and smoother transition from infrastructure suppliers to network operators.
Manage Multiple Projects Effectively
NetQ™ enables project managers to monitor and manage the progress of several simultaneous projects to support geographical and phased implementation strategies.
Improve Processes
NetQ™ streamlines and standardizes business processes throughout the project lifecycle and network support.
Increase Productivity
NetQ™ maximizes employee efficiency and productivity through provision of intelligent workflow and an advanced GIS-based user interface.
Unify Your Support Strategy
NetQ™ establishes a centralized and unified support strategy across the organization by eliminating disjointed systems and duplicate sources of data.
Partner Solution Provider: Linxoft Solutions Inc.
To learn more about this solution, please contact:
Linxoft Solutions
202-3041 Anson Ave.
Coquitlam, B.C. V3B 2H6
Canada
Phone: +1 604-944-8001
E-mail: sales@linxoft-solutions.com
Web: www.linxoft-solutions.com