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SecureWorks
SecureWorks increased their ability to handle security alerts by more than 2000% per hour; deployed a complete sales, marketing, service solution in 90 days; and realized clear increases in productivity and efficiency with Pivotal CRM
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Customer Snapshot
Pivotal CRM is the backbone of SecureWorks' customer relationship management program. SecureHub, based on SecureWorks and Pivotal CRM solutions, is a fully customized Web portal for complete customer and partner self-service. It provides complete integration with SecureWorks' corporate data systems for seamless management of inventory, customers, service level agreements, partners, and sales and marketing activities, all optimized for Intel, Microsoft, and the Internet.
Challenges
- Achieve rapid deployment
- Improve customer service
- Increase sales force effectiveness
- Integrate partner channel
- Reduce operational costs
Results
- Deployed a complete sales, marketing, service solution in 90 days
- Increased their ability to handle security alerts by more than 2000% per hour
- Realized clear increases in productivity and efficiency