Pivotal CRM Customers and Case Studies

Sage Products Inc.

Sage Product's Pivotal CRM solution has allowed the company to develop a team of more informed sales reps who have current and consistent information in front of them at all times

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Customer Snapshot

Sage Products Inc. is a leading developer and manufacturer of medical devices for healthcare providers. Headquartered in Crystal Lake, Illinois, Sage serves more than 150,000 customers in the healthcare arena.

Challenges

  • Achieve rapid deployment
  • Improve customer service
  • Increase customer retention
  • Increase revenue and profitability
  • Increase sales force dffectiveness

Results

  • Decreased redundancy in workflow and created more streamlined approach to communications with customers allowing their sales force to work more collaboratively and handle more accounts and key accounts better
  • Improved communications throughout the organization by keeping everyone in the loop on contact with customers
  • Improved forecasting effectiveness and the ability to stay in tune with the marketplace
  • Increased sales effectiveness by consolidating lead and customer information

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