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Holophane
Lighting manufacturer deployed Pivotal CRM to 350 sales employees in North America and Europe and integrated it with various solutions to streamline processes from pre-order to order entry to manufacturing
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Customer Snapshot
Holophane, headquartered in Newark, OH, is a leading international manufacturer and marketer of premium quality, custom lighting fixtures and systems for a wide range of commercial and outdoor applications.
Challenges
- Improve customer service
- Increase customer retention
- Increase revenue and profitability
- Increase sales force effectiveness
Results
- Decreased changes occurring in orders by 18%.
- Increased order transactions by more than 25% with the same staffing levels
- Reduced orders needing clarification by 44%, saving money and time