Home > Pivotal CRM > Customers
Combined Insurance
Accident insurer embeds Treating Customers Fairly in its business principles using CDC Respond solution
Related Resources
Customer Snapshot
Combined Insurance specialises in providing accident insurance and health insurance to individuals, families, and businesses, and is the UK's second-largest provider of individual accident insurance. Established in 1919, Combined Insurance provides accident insurance, health insurance, and life insurance to 3.5 million policyholders worldwide. Combined Insurance is a member of the Association of British Insurers and is authorized and regulated by the Financial Services Authority.
Results
- Decreased the time it takes to log a complaint by 34%
- Facilitates management of the differing levels of complaint complexity and the varying requirements of different business departments
- Measures the impact and effectiveness of business changes implemented