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AvMed Health Plans
Leading not-for-profit health plan deploys Pivotal CRM for Healthcare Insurance product suite to manage the complete sales cycle, including new business, renewals, and member relationships
Customer Snapshot
AvMed Health Plans is Florida's largest not-for-profit health plan, improving access to healthcare for members in all major metropolitan areas of the state. AvMed offers fully insured and self-funded products for employer groups throughout Florida and Medicare plans in Miami-Dade and Broward Counties. Headquartered in Florida, AvMed has offices in Miami, Ft. Lauderdale, Palm Beach, Orlando, Tampa, Gainesville, and Jacksonville. For more information, visit www.avmed.org.
Challenges
- Improve customer relationships
- Improve customer service
- Increase customer retention
- Increase operational efficiencies
- Increase sales force effectiveness
Results
- Enables the firm to automatically manage new business, track renewals, make off-cycle benefit changes, and perform other group maintenance activities while following company-wide sales and service best practices
- Speeds up enrollment with a step-by-step online process that improves accuracy, dramatically reducing costs associated with incomplete information
- Streamlines many common administrative processes, allowing the company to reduce administrative costs and application and renewal errors while improving the experience it provides to members