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DAC Services
DAC Services improved live call processing at their call center from 30% to 90% using Pivotal CRM
Customer Snapshot
DAC Services, a subsidiary of US Investigation Services, is the leading information provider to the trucking industry and has been endorsed by the American Trucking Associations since 1987. DAC is also the founder of the Employment History File, which is a comprehensive database of employment histories on over 3 ½ million CDL drivers.
Challenges
- Build customer-centric infrastructure
- Improve customer service
- Increase sales force effectiveness
- Reduce operational costs
Results
- Consolidated all customer and sales data from five databases into one customer centric knowledge bank
- Improved intra-departmental communications and enabled tracking of customer interactions from all areas of the company
- Improved live call processing at their call center from 30% to 90%
- Increased revenue stream through more efficient work lists in accounts receivable department
- Reduced accounts receivable staff time spent identifying past due accounts by 50%