Customers

Bibliothèque Nationale du Québec

National library of Quebec uses Pivotal Service to streamline administrative processes and make the library more accessible to a new generation of library patrons.

Customer Snapshot

BNQ acquires, by legal deposit, all new documents published in Quebec. It also purchases publications retrospectively, which has allowed the institution to develop a nearly exhaustive collection of Quebec's documentary heritage, as well as large holdings of foreign publications about Quebec. With the inauguration of the Grande Bibliothèque on April 29, 2005, BNQ offers all Quebecers unprecedented access—on site, over the Internet, or by inter-library loan—to its four million or so documents, including one million books. Located in the heart of Montreal, Quebec, the Grande Bibliothèque also provides specialized services to several clienteles, notably children, business people, newcomers to Québec, members of cultural communities, and persons with visual or other impairments.

Challenges

  • Achieve rapid deployment
  • Ease of use
  • Improve management of member data
  • Increase operational efficiencies
  • Plan, optimize and execute campaigns
  • Provide integration

Results

  • By capturing patron requests and information via the web, phone, or in person, the system allows library members to interact with the library in the way they want
  • Enables the library to conduct target marketing activities aimed at retaining and growing the BNQ's membership
  • Streamlines administrative processes to enhance the experience for patrons while reducing routine demands on the library's staff