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AXA Insurance
AXA drives business improvement through CDC Respond, increasing customer satisfaction by 2%
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Customer Snapshot
In financial markets, AXA is a global leader in financial protection, with 51.5 million clients worldwide and over 110,000 employees.
Challenges
- Build customer-centric infrastructure
- Improve customer relationships
- Increase customer retention
Results
- Identified process improvements that resulted in $4 million in savings to the business
- Increased customer satisfaction by 2% within the first year
- Reduced turnaround time for acknowledgment of complaints to 24 hours