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  Home > CDC Supply Chain > Solutions > Supply Chain Monitoring > Event Monitoring 

Event Monitoring

In every company's supply chain, there are bound to be mishaps in systems and processes that if not addressed, can create bottlenecks in throughput and ultimately affect customer service. But how can you effectively find out about these events in time to make a difference? You do it by making the information available to the right people through automatic and intelligent notification. It's critical to building and maintaining a competitive advantage in today's supply chain network. CDC Supply Chain event monitoring enables you to transform your supply chain into a real-time adaptive network that optimizes productivity and efficiency by proactively notifying key personnel when operational or system-related events occur across your supply chain. These notifications are delivered immediately by phone, fax, pager or e-mail.

Capabilities

• Alert bundles for internal supply chain processes, such as inbound and outbound warehouse production, yard management, labor management as well as order and inventory management
• Alert bundles targeted for supply chain partner performance, including vendors, customers and carriers
• Alert bundle for system performance monitoring
• Configurable notifications for defined user categories such as warehouse and yard managers, receiving managers, shipping managers
• Resolution and rules package to guide the workflow of actions to resolve the issue causing the alert to be raised
• Proactive responses to critical issues before they become problematic
• Escalation of unresolved issues up the management hierarchy
• Speed, visibility, productivity and collaboration ensures a high performance supply chain

Benefits

• Improves visibility into suppliers, carriers, distribution, warehousing, and customers relationships
• Improves customer satisfaction with faster and accurate order information
• Increases productivity, efficiency and throughput 
• Minimizes time spent manually monitoring key events  
• Decreases issue resolution time 
• Reduces downtime and its costs