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Supply Chain Support
Faster Response Times to Ensure Supply Chain Optimization
At CDC Software we are delivering a variety of new support services focused on providing faster response and resolution times and business improvements to ensure the optimization of your supply chain. CDC Supply Chain Support goes well beyond traditional break-fix (reactive) plans so that you are assured of getting the most value from your CDC investment.
CDC Supply Chain Support provides a choice of three comprehensive plans to meet your unique requirements – Priority, Priority Plus and Premier. Each plan provides base features including access to client support, published response and resolution targets, software updates and enhancements, remote diagnostics and a CDC Support Account Team.
CDC customers can access or create support incidents by using the CDC Support Incident Management system - powered by Pivotal eService. This facility can be used to log, update, and view the status of incidents.
Customized Support
In addition to coverage options, CDC Supply Chain is one of the few software support organizations to provide customized software support. Customized support includes the same coverage levels as core product support, with the addition of defined customer modifications. Custom support contracts are tailored to the needs of the individual customer.
Coverage
| Priority |
Priority Plus |
Premier |
| 16 hours of daily access to our CDC Support Center, Monday through Friday, with additional coverage available. |
Expands your coverage to 24 hour support, Monday through Friday |
Expands coverage to 24 x 7 |
Contact Us
Americas
Ph: +1 856 988 3822
(8.00 AM - 5.00 PM EST)
Europe
Ph: +46(0)8 676 51 00