Respond Intelligence

A key overriding end goal of feedback and complaint management is the ability to accurately assess trends and analyze root cause in order to address the matters raised, determine process changes and implement business improvement so as to prevent future issues.

Respond Intelligence, built on Business Objects Enterprise XI infrastructure and tools, is a powerful set of analytical tools and reports that enable organizations to gain better understanding of customer feedback. The deep insights provided by Respond Intelligence - into trends within customer sentiment and behavior – will enable you to monitor product performance and drive business improvement through the identification of product and service barriers to increased satisfaction and loyalty.

Key features include:

  • Industry-specific reporting packages
  • Dynamic, interactive reports
  • Report design tools
  • Report distribution options

Key benefits delivered:

  • Pre-built report packs designed to address the needs of specific industries
  • Allows users to drill into supporting report details, to examine the data from other dimension
  • The tools can be used to copy and amend the pre-built reports, and also to design completely new reports which address their individual needs
  • Schedule automated production and distribution of reports (e.g. via email)– ensuring timely, up-to-date reports are easily available directly to the relevant consumers
  • The Desktop Intelligence and server-side tools used to develop and run reports and also to manage the underlying infrastructure are a mixture of web-based and desktop installed applications.
  • Allows users to drill into the supporting details, to examine the data from other dimensions. This kind of dynamic interaction hugely increases the value of the reports, and the value of the toolset

 

Respond Insight

Respond Insight is a key method of understanding your customers, quickly and comprehensively. It allows you to access complex feedback data and transform it into a simple format, readable by business intelligence software. Based on Business Objects Enterprise XI infrastructure and tools, Respond Insight lets you access data captured through the Respond product suite. Industry standard Business Intelligence tools can then be used to present and distribute the data.

Key features include:

  • Access and present any data in the format you require
  • Create reports at the touch of a button to significantly reduce the time spent on collating information
  • Provide data for in-depth analysis, pinpointing areas for improvement throughout your organization
  • Enable the automatic delivery of complaint data to non-Respond customers

Key benefits delivered:

  • Automatically combine complex reports into a single overview
  • Turn complaints from a cost centre into essential data for informed decision making
  • Track key performance indicators to identify needs
  • Initiate a proactive response to customer feedback across the enterprise, with a real-time understanding of customers' attitudes towards your organization