Business Analytics

Respond Insight

Respond Insight is a data transformation tool that simplifies the data structure of the Respond transactional database so the data is readable by Business Intelligence or for a data feed to a Data Warehouse.

Respond DataMart

Respond DataMart is the cornerstone of the Microsoft based CDC Respond Business Intelligence offering. The application automates and simplifies tasks associated with the maintenance and management of a 'data mart', providing access to the transactional complaint and feedback data captured via the CDC Respond products suite. This data can then be combined with other data sources to provide a comprehensive profile of the way organizations and their customers interact.

Using Respond DataMart will provide tangible customer feedback data that can be utilized to understand and manage the customer experience. By distributing and sharing analyzed customer feedback throughout an organization, all departments get the same, complete picture of the customers' interactions.

Key benefits delivered:

  • Respond DataMart is able to automatically update when changes are made in Respond CenterPoint
  • User-defined criteria reduces work on reports – user defines the categories so that running reports is simplified
  • Proven services-oriented architecture designed for the rigorous demands of Business Intelligence users
  • Designed not only to support the standard reports which we deliver, but enables customers to easily develop their own dynamic and interactive advanced reports

Respond DataMart and Respond Analytics

Building on Respond DataMart, Respond Analytics is an integrated and ready-to-use set of analytical and reporting tools enabling the creation of intelligent dashboards and insightful reports in fewer clicks than with any other Business Intelligence solution on the market. While some Business Intelligence tools demand significant levels of expertise from their users. Respond Analytics is designed to be used by anyone, allowing all employees to follow trends, create all types of analysis and make better, faster and more reliable business decisions.

It's an accurate source of data analysis that allows information to be shared and interpreted across your organization – to provide more meaningful insights into your business and your customers' behavior, identify business problems, harness data to achieve organizational goals, and drive business improvement.

Key features include:

  • Dynamic, interactive reports
  • Report design tools
  • Integration with standard desktop applications
  • Report scheduling and distribution options
  • Browser access
  • Alerting and notification

Key benefits delivered:

  • Interactive reports allow users to drill into the supporting details and examine the data from other dimensions
  • Powerful ad hoc reporting tool securely connects business users to data so they can create and update reports with ease
  • Tools to assess trends and analyze root cause in order to implement business improvement
  • Co-exists easily with common desktop applications and easily exchanges data with them
  • Faster delivery of information by eliminating repetitive manual effort
  • Automated refresh and distribution of analytical reports
  • Browser accessibility means there are no desktop applications to install or maintain for the end-user– simplifying administration, minimizing footprint and ongoing costs
  • Real-time notifications available directly on user's desktops so action can be taken quickly