Compliance and Quality Assurance

Our success has been built on a deep understanding and knowledge of the complaint management process, and particularly its place within the regulatory frameworks of financial services, government and healthcare organizations.

The knowledge gained from 17 years of experience of the complaint process, compliance needs and quality assurance requirements across a broad spectrum of markets has been embedded in CDC Respond. Our products provide the ability to both record and monitor the process for internal auditing and quality purposes, and can demonstrate an effective complaints process to the external market regulator.

Compliance and quality assurance features are part of the underlying CDC Respond product platform, with Respond CenterPoint  delivering a full complaints and feedback audit trail. The product suite has quality assurance requirements such as security, performance, robustness and scalability, activity monitoring and auditing, embedded into the applications.

The products also incorporate the specialized data models and workflow requirements needed throughout the end-to-end complaints and feedback process including:

  • Task management
  • Notification alerts
  • Audit trail
  • Post complaint survey

CDC Respond has the in-built functionality that enables you to run quality checks throughout the process and a reporting facility that allows you to highlight process issues to make recommendations for improvement.