CDC Respond Product Suite

    Application: Respond Customer 

    Use: Online feedback entry for end user customers, to log and track complaints through a corporate website

    Application: Respond TouchPoint 

    Use: Browser based feedback logging for employees who interact with the customer; log and escalate complaints & feedback

    Application: Respond Handler 

    Use: Browser based complaint/feedback logging for employees who interact with the customer; log and resolve at the frontline, or escalate complex queries

    Application: Respond CenterPoint 

    Use: Dedicated complaint/feedback case workers and managers; provides full feedback management processing and reporting

    Application: Respond Business Analytics

    Use: Analysts, operational managers and executives across the enterprise; utilizing complaints and feedback data to understand customer needs and drive business improvements 

    Application: Respond Intelligence 

    Use: For Business Objects Users - analysts, operational managers and executives across the enterprise; utilizing complaints and feedback data to understand customer needs and drive business improvements