Solutions

Improving Customer Service to build a better business.

CDC Respond is an enterprise-grade product suite of packaged applications designed specifically for complaint and feedback management. Our deep understanding of the complaints process enables us to provide a foundation that extends and improves customer service across the organization, empowers frontline staff to resolve issues at first contact, enhances efficiency and drives change programs.

  • Open up your communication channels: Your customers will choose which channels they use to interact with you, but regardless of how they want to communicate, they'll expect consistency and quality of service to be at the same high level across the organization. CDC Respond can empower your frontline employees, enabling them to capture and resolve issues at the frontline and give access to the data when they need it, regardless of the initial customer contact point. 
  • Ensuring efficiency and transparency: CDC Respond enables more efficient feedback and complaints management, providing an efficient, transparent process across the organization to boost productivity and deliver cost-savings, while improving the customer experience.
  • Knowledge is insight: CDC Respond gives you powerful management information from the complaints and feedback process to help you understand your customers' requirements and desires better - so you can deliver products and service that are beyond their expectations and reduce the volume of complaints by addressing the root-cause of issues.

What makes CDC Respond unique?

  • An enterprise product suite built out from our knowledge and experience, consisting of packaged applications, which are easily configured to meet your organizational requirements 
  • Role-based applications to suit diverse user populations ensuring the end-to-end complaint and feedback management; capture, process, reporting and analysis  
  • Applications spanning all customer touch points and communication channels across the enterprise for the collection of feedback; front-office, back-office and customer self-service 
  • Regulatory and industry specific best practice complaint management processes encapsulated into a standard product
  • CDC Respond can fix the symptoms of problems, through excellent individual complaint management and resolution
  • And fix the cause of problems, (through analysis of root cause and evidence for change projects and organizational learning

To learn more about the CDC Respond applications, please select from the following: