CDC Respond Support Login

Our online support services are available 24 hours a day to customers and partners with current support contracts. Using our support portals, you can submit service requests online and track their progress, escalate issues to live technical support specialists, and access a growing collection of CDC Respond product resources.

Online Support

If you are experiencing problems logging in please contact global support or phone support to confirm your username and password.


The Customer Portal

  • Support incident management: Open, update, and check the progress of support incidents and search previous support incidents online for faster, more efficient problem resolution.
  • Forums: Collaborate with other CDC Respond customers. Share knowledge, best practices, and ideas with your peers in the customer community.
  • Knowledge base: Access the same problem-solving information used by our support specialists. Our Knowledge Base is constantly updated, expanded, and refined to provide you with the latest information. Run a full-text search for 'how-to' articles, technical notes, release notes, and resolutions to common problems.
  • Customer feedback: Provide feedback each time we resolve a support incident for you. Your response helps us assess and measure how well we are serving you and shapes the direction of our support services.
  • News and events: Keep up-to-date with the latest announcements, register for live and on-demand webcasts.

Phone Support

When you need live support or when you can't find what you need on the Customer Portal, contact our global support specialists.

  • North America: 1 800 771 6244
  • United Kingdom: 0870 735 8438
  • Ireland: +44 (0) 870 735 8438
  • All Other Countries: +44 (0) 870 735 8438