| September 3, 2008 |
Complaint and Feedback Management
Insider Training |
| September 2008 |
CRM Up for CDC, Oracle and BearingPoint, ClickFox's New CMO, IPayX, Etelos Marketplace, Harris and Microsoft
TMC.Net |
| July 2008 |
Profiting from Priceless Customer Complaints
Customer Strategy |
| June 23, 2008 |
Spinning Straw Into Gold: Turn Customer Feedback Into Business Success
Customerthink.com |
| May 28, 2008 |
A new approach: Using feedback to drive continuous improvement
Venture |
| April 21, 2008 |
Utilities: Switching on to complaints
Customer Strategy |
| March 2008 |
Customer Feedback: Are you putting it to use?
MyCustomer.com |
| October 25, 2007 |
Business analysis suite spot enhanced
Computer Weekly |
| September 27, 2007 |
Computing Awards for Excellence 2007 - Private sector project of the year
Computing |
| September 3, 2007 |
From listening comes wisdom
MyCustomer.com |
| August 6, 2007 |
Customer complaints a charm for Bradford & Bingley
Datamonitor ComputerWire.com |
| August 2, 2007 |
Bradford & Bingley cashes in on complaints
MyCustomer.com |
| August 1, 2007 |
CDC Software Helped Bradford & Bingley Improve Complaints Handling
ContactCenterWorld.com |
| July 30, 2007 |
CDC Respond to manage complaints within Child Support Agency
ContactCenterWorld.com |
| July 24, 2007 |
CSA invests in complaints software
IT Pro |
| July 13, 2007 |
Child Support Agency gets new software to manage complaints
Public Technology.net |
| April 2, 2007 |
No cause for complaint
CIO |
| March 5, 2007 |
CDC Software acquires Respond Group and adds key customers in target verticals
CRM Today |
| February 28, 2007 |
CDC Software acquires Respond Group and adds key customers in target verticals
EuroInvestor |
| February 28, 2007 |
CDC Software Acquires Respond Group and Adds Key Customers in Target Verticals including Aegon, AXA Insurance and Barclays
Insurance News Net |
| February 26, 2007 |
To find the problem ask the customer
Marketing Week |
| February 26, 2007 |
CDC Software acquires Respond Group
Finance on Windows |
| February 21, 2007 |
CDC busy into Feedback Management with Respond Acquisition
Datamonitor ComputerWire.com |
| February 20, 2007 |
CDC Software Acquires Respond Group and Adds Key Customers in Target Verticals including Aegon, AXA Insurance and Barclays
Bobsguide.com |
| February 19, 2007 |
CDC Software acquires software vendor Respond
TMCnet |
| February 19, 2007 |
CDC Software Acquires Respond Group and Adds Key Customers in Target Verticals including Aegon, AXA Insurance and Barclays
CRMdirectory |
| February 19, 2007 |
CDC Software acquires Respond Group and adds key customers in target verticals
ContactCenterWorld.com |
| February 19, 2007 |
CDC snaps up Respond
MyCustomer.com |
| February 16, 2007 |
CDC Responds with an acquisition
Destination CRM |
| February 1, 2007 |
CRM in practice: Travelsphere
MyCustomer.com |
| January 29, 2007 |
Effective complaint management brings customer loyalty
General Insurance |
| December 13, 2006 |
Turn customer complaints into business success
Capital Business & Finance |
| December 13, 2006 |
Respond launches dedicated complaints and feedback tool
Finance on Windows |
| December 1, 2006 |
Respond sets new standard for complaint and feedback data analytics with Respond Intelligence
CRM Today |
| November 8, 2006 |
Respond extends reach of complaint and feedback management with Respond CenterPoint 3.66
CRM Today |
| November 8, 2006 |
Respond announces release of CenterPoint 3.66
TMCnet |
| October 31, 2006 |
Respond targets finance sector with enterprise suite
Finance on Windows |
| October 24, 2006 |
Turn complaints into business success
Customer Think |
| October 24, 2006 |
From capuring complaints to captivating customers
Computer Scope |
| October 5, 2006 |
Respond targets enterprise market with Respond 3XA
CRM Today |
| August 14, 2006 |
Scotland the brave
Local Government IT in Use |
| June 30, 2006 |
Why burying your head is never the answer
The Guardian |
| June 1, 2006 |
CRM: do you really know what it is?
Silicon.com |