Healthcare

The significant costs associated with managing risk has prompted leading healthcare providers to invest in CDC Respond to reduce risk, increase efficiencies and improve the patient care experience.

The CDC Respond solution enables healthcare organizations and hospitals to manage their complaints and feedback processes more effectively and efficiently by capturing, processing and analyzing all forms of feedback, including:

  • Clinical and non-clinical adverse incidents
  • Patient and Non-Patient complaints
  • Medication errors
  • Staff related incidents
  • Industrial relations
  • Health and safety
  • Freedom of Information requests
  • Routine access requests

CDC Respond identifies complaint trends and patterns thereby allowing you to fix the issue now and eliminate similar complaints in the future. Our solution also highlights opportunities to improve the quality of patient care and safety so healthcare providers can identify and respond to early warning signs of clinical and non-clinical adverse incidents.

Why implement a complaint resolution solution?

  • Improve complaint resolution times
  • Increase the number of first call resolutions
  • Increase operational efficiencies  
  • Reduce complaint volumes
  • Receive real root cause analysis to drive improvements in quality of patient care and organizational learning

We continue to work with a variety of healthcare organizations to enhance the service they are providing to their customers and improving the way they operate. We understand the complaint and feedback world so let us deal with the complexities and make it simple for you.