UK Central Government

Does the level of service your department provides and the way you handle complaints and feedback influence the perception of the voting public?

Well, put it this way: One Government Department has put streamlined and transparent processes in place that provides the maximum visibility of information enabling fast complaint resolution. They now can identify spikes in demand and deal with them appropriately. The information it holds is easily accessible across the whole organization so all feedback can be viewed, as well is managed, efficiently and quickly across it's Agencies and Subsidiary Offices. This department has an immaculate audit trail. They are constantly striving to improve communication and service, sharing information and above all, keeping their promises by being able to identify and deal with the real, root causes of problems.

On the other hand, there's another Government Department that has convoluted processes with inefficient duplication of activities. It cannot deal with demand spikes. People are complaining about the length of time it takes to complain and customer satisfaction has reached rock bottom.

Tell us which department do you prefer?

CDC Respond works across the whole of Government, decreasing costs, increasing operational efficiencies and improving customer service.