Insurance

The Insurance market is competitive and price sensitive. As far as the customer is concerned, there is precious little difference between one policy and the next; apart from how much it costs. And your customers are being bombarded every day with products that are, they are told, cheaper, better and faster to pay out.

In general, the insurance industry recognizes that it needs to offer consistently better customer service - and CDC Respond helps you to do just that.

CDC Respond helps you deal with complaints, feedback and customer service issues quickly and satisfactorily throughout your customer service channels. We can help you manage these processes through your third-party network and comply with industry regulations while delivering better service to your customers. And the data collected during each feedback-handling process becomes invaluable for product improvement, increasing customer satisfaction, fostering loyalty and delivering first-rate customer service.

Through having that knowledge, you can boost the value of every customer through cross-selling. We all know that it's much easier to sell another policy to a happy, existing customer; yours is the name that they know and like.

Clearly transparent

CDC Respond enterprise-wide solution provides a customer service infrastructure that manages all your complaints and feedback.

Whether your a consumer, broker or insurer, our solution is a transparent process across the entire network that boosts productivity and delivers cost-savings for:

  • Insurers: manage processes effectively and efficiently and leverage the collected data for product innovation
  • Brokers: differentiate themselves from the competition by adding high quality service at a lower cost
  • Customers: receive a better quality experience, driving a higher propensity to renew their policy

Claims management

The claims process is time-consuming and costly. And if not handled satisfactorily from the customers' point of view and negotiations break down, a claim can quickly turn into complaints.

We are here to help you manage and improve your claims process by:

  • Streamlining the process and reducing the time to settle
  • Reducing hand-offs and interaction points
  • Reducing the cost of complaints to the business