Financial Services

CDC Respond has been adopted by world-class financial organizations as we provide a proven enterprise and scalable platform for efficient and effective management of customer complaints and feedback. As an example of our credentials, we are proud to count Barclays, AXA, AIG, Aegon and Mellon amongst our customers.

CDC Respond solutions are designed to work across the entire enterprise providing a common, minimum standard, that are flexible enough to give individual departments the freedom to operate as they need to, based on their commercial requirements.

In the current climate, there's an increasing need for enterprise scale, group-wide projects. Typically, we work with the group project teams, the business and IT, to implement a solution that realizes continuous business benefits. We work with you to ensure the project is implemented quickly and easily and the results are available for management to make adjustments and improvements.

CDC Respond software allows you to make the most of every opportunity by providing the information necessary to make high-level decisions while catering to the business requirements of each separate department.

FSA Regulations - UK

CDC Respond provides a unique complaints and feedback management solution that enables an organization to cater to all complaint related aspects of DISP, TCF and ARROW while also providing a level of business driven configurability that enables Financial Institutions to easily and cost effectively flex with FSA, FOS and internal regulatory changes. A CDC Respond solution provides the foundation for a strong complaint culture and enables open minded organizations not only to meet regulatory requirements, but also to capitalize on the information captured to effectly drive business change which will ultimately increase customer satisfaction and positively impact an organization's revenue stream and profitability.

Whitepaper - The Impact of NEWCOB on Complaints Handling

Consumer Protection Code - Ireland

The principle-based approach adopted by Ireland's Financial Regulator enables businesses to comply with complaint handling requirements while still pursuing their commercial strategy. This flexible approach gives businesses the freedom to focus on strategic objectives while taking into account the needs of the consumer. CDC Respond's complaint management software, built around the specific requirements of the financial marketplace, can provide companies with the tools to make decisions within a corporate framework – providing good front and backend controls to ensure the business objectives and compliance requirements are met, while also fulfilling the commercial requirements of the business. In a regulated environment, the imperative is in ensuring that the technology employed to automate the process is robust enough to absorb the commercial needs of the enterprise as well as changes in industry regulations.