Travelsphere

Tour operator streamlines customer feedback handling with CDC Respond

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Customer Snapshot

Travelsphere is a privately owned, direct-sell tour operator. The company specializes in escorted tours, offering everything from a Paris weekend to a 30-day round-the-world extravaganza. As the largest provider of escorted tours in the UK, Travelsphere takes in the region of 200,000 people away each year.

Challenges

  • Improve customer relationships
  • Improve customer service
  • Maximize opportunities

Results

  • Reduces administration and costs associated with customer feedback handling
  • Accelerates complaint resolution
  • Clearly presents management with information to identify areas for service improvements