East Ayrshire Council

Council listens, acts, and delivers improvements using CDC Respond

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Customer Snapshot

With 32 elected members and approximately 6,000 employees serving more than 120,000 residents, East Ayrshire Council has a reputation for providing services effectively and at a consistently high level.

Challenges

  • Build customer-centric infrastructure
  • Build long-term customer relationships
  • Improve customer service

Results

  • Builds efficiency and cost savings into the complaints-handling process
  • Enables potential trouble spots within the community to be highlighted before they escalate
  • Shared information enables more efficient use of resources across the organization