Savills

Pivotal CRM delivers a single database and related business applications for 1000 users across marketing, sales, finance, and HR

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Customer Snapshot

Founded in 1855, Savills is one of the leading firms of international property consultants and real estate agents in the world. With offices and associates throughout the UK, Europe, Asia Pacific, Africa, the USA, and Canada, Savills plc holds a powerful global position, employing 11000 people worldwide, of which 8000 are based in the UK. In 2002, the company recorded revenues of ₤282 million.

Challenges

  • Achieve rapid deployment
  • Improve customer service
  • Increase campaign effectiveness
  • Provide mobile synchronization capabilities
  • Synchronize transactions for multiple divisions

Results

  • Can effectively market properties via the buyers' preferred communication channel—e-mail, phone, or post
  • Can ensure co-coordinated, uniform communication of the Savills brand to clients across all divisions via CDC MarketFirst
  • Savills can now automatically match new property details to potential buyers
  • Improved customer service by instantly accessing Pivotal CRM using mobile and wireless devices