AXA Insurance

AXA drives business improvement through CDC Respond, increasing customer satisfaction by 2%

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Customer Snapshot

In financial markets, AXA is a global leader in financial protection, with 51.5 million clients worldwide and over 110,000 employees.

Challenges

  • Build customer-centric infrastructure
  • Improve customer relationships
  • Increase customer retention

Results

  • Identified process improvements that resulted in $4 million in savings to the business
  • Increased customer satisfaction by 2% within the first year
  • Reduced turnaround time for acknowledgment of complaints to 24 hours