Atlanta, January 15, 2008 — CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, announced today that CDC Respond, its complaint and feedback management suite of enterprise products, has been awarded Microsoft Gold Partner status. This accreditation recognizes competence and expertise with Microsoft technologies and is a further endorsement of the credibility of the CDC Respond product line as Microsoft-based business solutions.
Gold Partner status grants CDC Respond the highest levels of support from Microsoft and priority access to Microsoft resources, enabling CDC Respond to leverage fully Microsoft innovation and technologies. CDC Respond customers will benefit from the combined power of industry-leading products.
CDC Respond software is the leading enterprise complaints and feedback management solution in a number of Microsoft's target markets including financial services and the public sector. Based on the Microsoft platform, CDC Respond's complaints and feedback management solutions help businesses capture and process all customer complaints and feedback and then use this information to boost productivity, enhance the overall customer experience and drive improvements in the business.
CDC Software's senior vice president for CDC Respond, James Heavey, comments: "Microsoft Gold Partner accreditation is recognition of CDC Respond's leadership position in the market and our expansion on a global scale. CDC Respond and Microsoft are now even more closely aligned, enabling us to achieve the highest levels of product and technical innovation needed to cope with the demands of the emerging enterprise feedback market."
Karl Noakes, director, Partner Solution Sales Group at Microsoft, adds "As a Microsoft Gold Partner CDC Respond can offer its customers the reassurance of a truly professional approach backed by Microsoft's extensive resources. With this accreditation Microsoft recognizes CDC Respond's contribution to the delivery of customer service excellence with Microsoft products and technology."
The Microsoft Partner Program was launched in December 2003 and represents Microsoft's ongoing commitment to the success of partners worldwide. The Microsoft Partner Program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact partners have in the technology marketplace and delivers more value to help partners' businesses be successful.
About CDC Respond
CDC Respond is a market-leading suite of complaint and feedback management applications designed specifically to improve the customer experience. The solution enables organisations to extend and improve customer service capabilities to front-line staff, while providing extensive management information to drive change and improve business practices. The solution is proven to deliver cost reductions and improved services as well as increased efficiency, customer satisfaction and profitability. For more information about CDC Respond, please visit: www.cdcrespond.com.
About CDC Software
CDC Software, The Customer-Driven Company™ is a provider of enterprise software applications designed to help organisations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes – Saratoga CRM and Pivotal CRM (customer relationship management), CDC Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), CDC Factory (manufacturing operations management), CDC Supply Chain (supply chain management, warehouse management and order management), Platinum HRM (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation and is ranked number 12 on the MBT 2007 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995, and includes statements relating to the ability of CDC Respond to address the needs of certain customers such as the ability to dramatically improve customer satisfaction, improve operational efficiency and profitability. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the conditions of that particular industry; the continued ability of CDC Respond solutions to address the industry requirements of customers; and development of new functionalities. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2006 on Form 20-F filed on July 2, 2007. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
For More Information
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