Expands On-the-Ground Customer Support and Quality Assurance
Hong Kong, June 8, 2005 — CDC Software a wholly-owned subsidiary and software unit of CDC Corporation (NASDAQ: CHINA) today announced the opening of the CDC Software Technical Support Center in Japan. Located in Tokyo, this new facility is expected to meet the demand of CDC Software's expanding customer base in Japan, and to deliver business solutions highly customized to the needs of the local market.
The CDC Software Technical Support Center in Japan will focus on providing integrated support to end-users and resellers, initially for the two CDC Software business solutions available in the Japanese market today namely, Pivotal Customer Relationship Management (CRM) and iRenaissance Enterprise Resources Planning (ERP) solutions. Subsequently, the center will support additional products which the company intends to launch locally.
In addition to CRM and ERP solutions, CDC Software's enterprise solutions offering in Asia Pacific include ExecutiveSuite Business and Financial Performance Management (BPM) and Business Intelligence (BI), and Platinum Human Resources and Payroll (HRP).
"Japan is a market that carries great strategic significance for CDC Software. We understand the uniqueness of the Japanese market, which is why we are investing in the technical support center tailored to this market," said James LaLonde, President and CEO, CDC Software Asia Pacific. "The center will also play an important role in the development, launch and support of new products in the future."
Using an integrated product support system that gives its customers a single point of contact from any location within Japan, the Center will allow a faster response time for customers deploying mission-critical enterprise solutions. Should customers encounter problems with installed solutions, CDC Software can simulate the exact same client environment in the Center and troubleshoot more efficiently, greatly reducing turnaround time. The Center will also conduct quality assurance of new products currently undertaken at development centers in other countries.
The Japan Center will also play a significant role in CDC Software's global R&D effort in ensuring that customer requirements in Japan - one of the largest IT markets in the world -will now factor in CDC Software's global product development.
About CDC Corporation
CDC Corporation (NASDAQ: CHINA) is focused on enterprise software, mobile applications and online games. As part of its strategic review the company has reorganized into two primary operating business units, CDC Software and China.com Inc. For more information about CDC Corporation, please visit the website www.cdccorporation.net.
About CDC Software
CDC Software, the software unit of CDC Corporation, offers a broad range of software solutions for mid-sized enterprises. These products are utilized by approximately 3,500 customers worldwide. For more information about CDC Corporation, please visit the website www.cdcsoftware.com.
Forward Looking Statements
This press release includes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995, including statements relating to the ability of Pivotal to address the needs of its legal customers specifically Field Fisher Waterhouse, and the ability of Field Fisher Waterhouse to automate key marketing processes, manage its client base, streamline operations and decision making, integrate existing systems, accelerate growth, generate business statistics and key financial information and improve client relationships with Pivotal CRM software. These statements are based on management's current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, but not limited to, such factors as: the conditions of the legal industry; the continued ability of Pivotal solutions to address industry-specific requirements of legal business services; and demand for and market acceptance of new and existing enterprise software and services in the legal product business development of new functionalities which would allow legal companies to compete more effectively and changes in the type of information required to compete in the legal product business. Further information on risks or other factors that could cause results to differ are detailed in filings or submissions with the United States Securities and Exchange Commission made by our parent, CDC Corporation, including its Annual Report for the year ended December 31, 2004 on Form 20-F filed on June 30, 2005 (and amended on October 11, 2005). All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
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