Teekay Shipping Deploys Pivotal to Enhance Customer Service and Improve Global Operations

One of the world's largest shipping companies uses Pivotal software to help manage the growing wealth of customer information for its expanding international operations


Vancouver, B.C., January 27, 2004 — Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), today announced that Teekay Shipping Corporation (NYSE: TK), a leading provider of international crude oil and petroleum product transportation services through the world’s largest fleet of medium-sized oil tankers, has deployed Pivotal CRM. The company is using Pivotal software as part of its strategy to enhance the quality of its customer information.

“This initiative grew out of our continuing quest to evolve and enhance the level of service we provide to our customers,” said Mads Meldgaard, senior vice president, Teekay Tanker Services. “Since we work with many different contacts around the world at each customer organization, it is critical that we have the ability to quickly respond to their needs. Using Pivotal CRM software can help ensure that customer information is easily accessible across departments, allowing us to better serve the needs of our customers.”

Teekay Shipping is a growing global enterprise that is committed to continuously evolving and improving customer service. The company required an intuitive product that would allow dispersed employees to easily manage customer interactions, access up-to-date customer information, and increase collaboration across multiple geographies and divisions. After evaluating the major CRM vendors, Teekay Shipping chose Pivotal software for its ease-of-use, powerful customization capabilities and flexibility.

According to Bo Manning, president and CEO, Pivotal, “Teekay Shipping operates in a highly competitive and fast-moving industry. By investing in CRM, Teekay is proactively evolving its business to manage the growing wealth of customer information and enhance service.”

About Teekay Shipping
Teekay is the leading provider of international crude oil and petroleum product transportation services, transporting more than 10 percent of the world’s sea-borne oil. With offices in 13 countries, Teekay employs more than 4,500 seagoing and shore-based staff around the world. The Company has earned a reputation for safety and excellence in providing transportation services to major oil companies, oil traders and government agencies worldwide. Teekay’s common stock is listed on the New York Stock Exchange where it trades under the symbol “TK”.

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,600 companies around the world have licensed Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Palm, Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com. This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Tel: 604/699-8151
Email: lcastellani@pivotal.com