Pivotal Announces Adjournment of Extraordinary Meeting to November 21, 2003

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Vancouver, B.C., November 18, 2003 — Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), today announced that its shareholders have approved the adjournment of the extraordinary meeting previously scheduled to be held today. The extraordinary meeting has been adjourned to 2:30 pm (Vancouver time) on November 21, 2003 at the Fairmont Waterfront Hotel, 900 Canada Way, Vancouver, British Columbia.

The purpose of the extraordinary meeting is to consider the proposed arrangement between Pivotal and the Oak/Talisma Group. In order to maximize the opportunity for Pivotal shareholders to consider recent developments and vote on the arrangement on an informed basis, the Chairman of the extraordinary meeting has indicated he intends to exercise his discretion to permit votes to be cast by proxy right up to the commencement of the meeting. Beneficial shareholders who are not registered shareholders should consult with their financial advisors, banks, brokerage firms or custodians to determine if an earlier proxy voting cutoff may apply to them.

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,600 companies around the world have licensed Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Palm, Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com. # Investor Contact:
Divesh Sisodraker
Tel: 604/699-8000
Email: investor-relations@pivotal.com

Press Contact:
Leslie Castellani
Tel: 604/699-8151
Email: lcastellani@pivotal.com