Pivotal Celebrates with Vancouver as the City Takes the Stage in Olympic History


Vancouver, BC, July 8, 2003 — Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), today congratulated the Vancouver 2010 Bid Corporation for its outstanding efforts and relentless determination in bringing the 2010 Winter Olympic and Paralympic Games to Vancouver.

As an active member of the British Columbian high-tech community, Pivotal realized the great potential contribution of the 2010 Winter Olympics and Paralympics to the culture and economy of the province. With that in mind, Pivotal supported the bid by donating Pivotal CRM software to the Vancouver 2010 Bid Corporation in 2000. To ensure that everyone came together to deliver on the dream, the bid committee used Pivotal to collaborate more effectively and manage interactions during the bid process.

“As a sponsor of the Vancouver Bid, Pivotal is thrilled that the IOC has selected Vancouver as host for the 2010 Winter Olympic and Paralympic games,” said Bo Manning, president and CEO, Pivotal. “We are committed to playing an active role in the community and we are proud to have supported the bid by donating Pivotal CRM software and technical expertise to the Vancouver 2010 Bid Corporation. It is another great example of how Pivotal’s software helps organizations come together in a unified and highly collaborative way to serve customers.”

As a pillar in the Vancouver technology community and a global leader in customer relationship management software, Pivotal Corporation is dedicated to being a good corporate citizen. With its head office located in downtown Vancouver, Pivotal’s British Columbian employees have joined their colleagues around the world in wholeheartedly thanking the Vancouver 2010 Bid Corporation, the citizens of Vancouver and Whistler, and all the corporate supporters in making Vancouver’s bid a success. Pivotal will continue to play an active role over the next seven years, and looks forward to working with the Vancouver Organizing Committee as Vancouver and Whistler prepare to host the world.

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com