Pivotal Announces New Appointment to Board of Directors

Pivotal adds Eric Rosenfeld to Board of Directors

Vancouver, BC, July 2, 2003 — Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), the leading provider of customer relationship management (CRM) software for mid-sized enterprises, today announced that Eric Rosenfeld has been unanimously appointed to its Board of Directors. Rosenfeld joins the board of directors currently comprised of:

• Norm Francis, Co-founder and Chairman, Pivotal;
• Keith Wales, Co-founder, Pivotal;
• Howard Gwin, industry consultant; former EVP of Worldwide Operations of PeopleSoft;
• Christopher Lochhead, Chief Marketing Officer, Mercury Interactive;
• Jeremy Jaech, Managing Member, Poseidon Ventures; former CEO, Visio Corporation;
• Steven Gordon, CFO, Casey Foundation; former CFO, Visio Corporation; and,
• Bo Manning, President and CEO of Pivotal.

“I am very pleased to welcome Eric Rosenfeld to our Board of Directors,” said Norm Francis, chairman, Pivotal. “Eric is a successful, savvy investor with a strong track record working with public companies. His participation on our board will provide additional financial expertise and business acumen to help Pivotal increase its leadership position and enhance shareholder value.”

Since November 1998, Mr. Rosenfeld has been President and Chief Executive Officer of Crescendo Partners, L.P an investment firm based in New York. Prior to forming Crescendo Partners, he was Managing Director at CIBC Oppenheimer and its predecessor company Oppenheimer & Co., Inc. He received an MBA from Harvard University and an AB degree in Economics from Brown University.

Mr. Rosenfeld is a regular guest lecturer at Columbia Business School and has served on numerous panels at Queen’s University Business Law School Symposia, McGill Law School and the World Presidents’ Organization. He has also been a regular guest host on CNBC. Mr. Rosenfeld is also a director of AD OPT Technologies Inc. and CPI Aerostructures Inc.

According to Rosenfeld, “I’m enthusiastic to join this experienced board and work with this management team. I believe that there is a tremendous opportunity for Pivotal and I look forward to working with the company to develop financial and business strategies to increase shareholder value.”

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises - a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com .
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.

Press Contact:
Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com

Investor Contact:
Gordon Neal
Pivotal Corporation
Tel: 604/699-8262
Email: gneal@pivotal.com