UOP Selects Pivotal for CRM

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Vancouver, BC, April 17, 2003 — Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), the leading provider of customer relationship management (CRM) software for mid-sized enterprises, today announced that UOP LLC has selected Pivotal CRM, including Pivotal Sales, Miller Heiman Edition. UOP plans to use Pivotal CRM to enhance the quality of customer relationships and improve organizational efficiencies.

UOP LLC, headquartered in Des Plaines, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and technical services to the petroleum refining, petrochemical, gas processing, and manufacturing industries. The company has been in business for almost 90 years and has account representatives in 15 countries. UOP required an intuitive yet powerful CRM application, and turned to Pivotal to meet that need.

“We are investing in Pivotal CRM because we are committed to delivering a consistent, high quality customer experience across our organization,” said Paul Sedlacek, CRM project manager, UOP. “It gives us easy-to-use CRM capabilities, with the ability to adapt and customize the application as our CRM requirements evolve and grow.”

To achieve its business objectives, UOP required a CRM solution that would enhance standardization of sales activities and drive sales productivity. Pivotal Sales, Miller Heiman Edition deeply embeds industry-leading sales methodologies into an intuitive and powerful CRM application. It provides UOP with the tools and techniques to engage with customers and prospects more effectively, establish revenue-generating customer partnerships, engage in real-time collaboration, and easily manage multiple accounts. This product will empower UOP users with new tools and information that they can use to sell more effectively to multi-level organizational structures and buying groups.

According to Bo Manning, president and CEO, Pivotal, “Customer-centric companies such as UOP have discovered that long-term relationships are built with consistent, high quality customer interactions. This is an exciting time in the company’s history. Through its commitment to CRM, UOP is advancing the way it does business by enhancing customer relationships and improving productivity.”

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross, Royal Bank of Canada, Southern Company, and Vivendi.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com