Pivotal and Hitachi (formerly Experio) Sign Agreement to Target Mid-Enterprise CRM Market

Companies address mid-enterprise demand for low cost, high productivity CRM services


Vancouver, BC and Dallas, TX, December 12, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), and Hitachi Consulting (formerly Experio), the global business and IT consulting arm of Hitachi, Ltd. (NYSE: HIT), today announced an agreement to offer Hitachi’s consulting services with Pivotal’s complete CRM suite for mid-sized enterprises. The companies are collaborating on joint sales, marketing and service activities.

“Pivotal and Hitachi are joining forces to provide a unique CRM offering specifically designed for mid-sized enterprises,” said Chuck Scoville, CEO, Hitachi. “This offering addresses the top CRM priorities for mid-sized enterprises by delivering easy-to-implement and integrate applications, reasonable services costs, and fast implementation cycles. Our combined focus on this market provides Pivotal and Hitachi both the insight and expertise that are unmatched in the industry.”

Pivotal-Hitachi customers can leverage Hitachi’s extensive experience in mid-enterprise consulting including CRM strategy, process design, technology implementation, systems integration, change management, training, and user adoption strategies. Combined with Pivotal’s CRM technologies in marketing, sales, service, contact centers, partner management and interactive selling, this services offering gives mid-sized enterprises the opportunity to create a focused, customer-centric CRM strategy. It provides companies with the implementation services required to achieve meaningful business results from their CRM initiatives.

Together Pivotal and Hitachi will also help mid-sized enterprises address the issue of application and business process integration. Hitachi’s consultants bring an average of more than 12 years of consulting experience and have integrated CRM applications and other technology solutions with the leading back-office ERP systems as well as a variety of custom legacy and industry specific applications. Hitachi’s integration experience, combined with Pivotal’s integration solutions enable CRM initiatives to leverage existing technology investments, reducing total cost of ownership and increasing the return on investment.

According to Bo Manning, president and CEO, Pivotal, "Hitachi and Pivotal are an ideal choice for mid-sized enterprises that want to achieve fast CRM results - meaningful increases in revenue, margins and customer loyalty. Our joint customers will benefit from Hitachi’s deep understanding of the unique needs of mid-sized enterprises and they’ll benefit from low cost, high productivity services to deploy, customize, and integrate their Pivotal CRM system. This new alliance is the latest advancement in Pivotal’s strategy to develop a partnership network that is 100 percent specialized in the mid-enterprise market.”

About Hitachi Consulting

Hitachi Consulting is Hitachi, Ltd.'s (NYSE: HIT) global business and IT consulting company. Hitachi Consulting serves Fortune 2000 companies across many industries throughout the United States. The company is focused on working with its clients to understand their needs and to enable and implement key business strategies. Hitachi Consulting delivers practical solutions to generate demand, ensure supply and help the client manage their enterprise effectively. The company is committed to delivering measurable results and to effectively transferring knowledge to optimize the client's investments.

To find out more about how Hitachi Consulting can inspire your next success, please call 1.877.664.0010 or visit us at www.hitachiconsulting.com

About Hitachi

Hitachi, Ltd. (NYSE: HIT), headquartered in Tokyo, Japan, is a leading global electronics company, with approximately 340,000 employees worldwide. Fiscal 2002 (ended March 31, 2003) consolidated sales totaled 8,191.7 billion yen ($68.3 billion). The company offers a wide range of systems, products and services in market sectors, including information systems, electronic devices, power and industrial systems, consumer products, materials and financial services.

For more information on Hitachi, please visit the company's Web site at www.hitachi.com
Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the unique requirements of mid-sized enterprises. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross, Royal Bank of Canada, Southern Company, and Vivendi.

Pivotal's complete CRM software suite includes capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Press Contacts:
Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com

James Budkie
Hitachi Consulting
Tel: 513/939-0312
jbudkie@hitachiconsulting.com