Pivotal Appoints Howard Gwin to Board of Directors

Former PeopleSoft EVP of Worldwide Operations joins Pivotal’s Board of Directors

Vancouver, BC, May 7, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced the appointment of Howard Gwin to its Board of Directors.

“Howard’s deep industry insight, proven track record, and extensive management expertise make him an ideal fit for Pivotal as we evolve to our next stage of growth,” said Bo Manning, president and CEO, Pivotal. “Howard is the latest addition in a roster of talented people that have chosen to join the Pivotal team -- he has the expertise, vision and passion to help Pivotal boost its leadership position in the CRM market for mid-sized enterprises.”

Gwin is an accomplished operational executive with an extensive background in building global technology companies. As executive vice president, worldwide operations at PeopleSoft, he was responsible for directing sales, service and administrative functions. During his six-year career at PeopleSoft, he helped build the company from less than $100 million in revenues to more than $1.4 billion. He played a key role in the acquisition of Vantive; grew European revenues by more than four hundred percent in less than two years; and doubled international revenues within a year.

Gwin subsequently became president and COO of Solect Technology Group, a provider of billing, customer care and service management software (now owned by Amdocs Corporation). Currently, he is a management consultant working with a roster of successful technology companies.

According to Gwin, “I am excited to be a part of this experienced board and management team. Pivotal continues to build significant corporate momentum and is poised to capture a large, untapped market opportunity by offering mid-sized enterprises a compelling CRM choice.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal’s customers are companies and business units in the revenue range of $100 million to $3 billion. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for mid-sized enterprises. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com