Pivotal Appoints Former Oracle Executive Jesper Andersen To EVP of Products

CRM and Web Services expert joins Pivotal’s world-class leadership team


Vancouver, BC, April 3, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced the appointment of Jesper Andersen, former Oracle Corporation (NASDAQ:ORCL) vice president of online CRM services, to the position of executive vice president of products.

“First-rate executives are joining Pivotal because the company is perfectly poised to capitalize on a large, untapped market opportunity,” said Bo Manning, president and CEO, Pivotal. “Our goal to lead the CRM market for mid-sized enterprises is bolstered by this powerful addition to our leadership team – Jesper brings extensive leadership skills, Web services knowledge, advanced product development experience, and an unparalleled vision for the future of CRM technology.”

Andersen successfully built, launched and led Oracle’s first venture into Web services. Now Andersen will lead Pivotal’s technology vision and product development as the company continues to accelerate the rate at which it introduces world-class, results-producing CRM products.

According to Andersen, “Pivotal has the people, technology, and corporate strategy to be the uncontested leader in the mid-sized enterprise CRM market. My objective is to ensure Pivotal is at the forefront of innovation by leading the development of CRM products that help our clients increase revenue, margins, and customer loyalty. I am honored to be joining the Pivotal team.”

Andersen’s appointment is part of Pivotal’s overall corporate strategy to create a world-class leadership team and become the market leader in CRM for mid-sized enterprises. Other key executives that have joined Pivotal to lead this transformation include: Bo Manning, president and CEO, formerly of Deloitte Consulting; Rob Douglas, executive vice president of North American sales and operations, and Melanie Bell, senior vice president of North America strategic accounts and central region, both formerly of Siebel Systems (NASDAQ: SEBL); Joe Dworak, senior vice president, professional services and support, formerly of Deloitte Consulting; Cathie Frazzini, senior vice president of alliances, formerly of JD Edwards (NASDAQ: JDEC); and John O’Hara, executive vice president of EMEA, formerly of Lotus, an IBM Company (NYSE: IBM).

Andersen has more than 13 years of experience in the technology industry and most recently spent four years at Oracle Corporation where he held the position of vice president of online CRM services. At Oracle, Andersen developed and launched Oracle’s first-to-market and award-winning, on-demand CRM application; successfully defined company-wide standards for Oracle’s next generation software as a service architecture; and was critical to the launch of Oracle’s 11i eBusiness Suite.

Andersen will lead the development of Pivotal’s next-generation CRM suite, which will be released later this calendar year. The new release will further enhance Pivotal’s ease of use, functionality, core technology, and intelligent Internet architecture.

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal’s customers are companies and business units in the revenue range of $100 million to $3 billion. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for mid-sized entrepreneurial enterprise companies. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com