Centra Software Completes Upgrade to Pivotal Intelligent Internet Architecture

Global software provider makes an easy move to Pivotal’s latest architecture


Vancouver, BC, February 20, 2002 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced that Centra Software has recently completed an upgrade project, moving their two-tier client/server Pivotal CRM software to the latest Pivotal Intelligent Internet Architecture. The company has fully implemented a standard, Web-based architecture across its marketing, sales, service and product development departments to streamline business processes and improve the quality of customer service.

Centra Software is the leading global provider of business software solutions for eLearning and real-time collaboration. The company serves hundreds of global organizations including Procter & Gamble, Siemens and Stanford University. Centra is using Pivotal to streamline the delivery of service to more than 600 customers.

Making the Move: Upgrading to Pivotal Intelligent Internet Architecture.

“Upgrading to Pivotal’s Intelligent Internet Architecture was the sensible decision for our business,” said Deborah Louis, vice president of eBusiness operations, Centra Software. “We wanted a cost-effective, web-based CRM platform on which to run our company – this product will allow us to quickly adapt to changing business requirements and evolving customer needs. It was an easy decision to make because we’re a customer-centric company with a steady focus on finding practical ways to improve customer loyalty, revenues and margins.”

Pivotal’s Intelligent Internet Architecture is an n-tier architecture that is based on the latest industry standards including COM+, XML, SOAP and Web services. The architecture includes a data services layer that manages all data transactions; an application layer that manages business rules and workflow; and a presentation layer that defines the end user experience. The unique capabilities of this architecture provide companies, such as Centra, with a standards-based Internet architecture that allows them to easily integrate to legacy systems; deploy multiple heterogeneous database platforms within a single implementation; and adopt the newest Web-based technologies.

Centra completed the upgrade in 2 months. According to Todd Williamson, senior business systems manager, Centra, “Our architecture upgrade was simplified by working closely with Pivotal to understand its product upgrades, release schedule and the business value associated with each solution. Our close relationship with Pivotal has allowed us to developed an upgrade strategy that enables our technology to run faster, smoother and more effectively.”

An Eye on the Future

With its new CRM architecture in place, Centra is positioned well for the next evolution of its CRM strategy. The company anticipates that by the end of 2002 approximately 80 percent of its customers will take advantage of its new Web self-service capabilities. Using Centra’s Web site powered by Pivotal, customers can resolve problems; track support incidents; download software patches and upgrades; and quickly access technical documentation. Centra will continue to adopt proven self-service capabilities to deliver higher levels of support. Pivotal Intelligent Internet Architecture makes it easy to add functionality and technologies that meet the company’s exact business needs.

According to Bo Manning, president and CEO, Pivotal, “The next evolution of CRM technologies is upon us – and Pivotal’s customers are poised to be at the epicenter. Our customers are making a fast, easy transition to our latest architecture because it leads the market in scalability, extensibility and flexibility. For companies like Centra that want a cost-effective CRM strategy – but also want to lead their market in terms of customer service – Pivotal is the clear, sensible choice.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com