Pivotal Bolsters Sales Force, Hires Former Top Onyx Sales Executive

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Vancouver, BC, January 24, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced that the company is continuing to bolster its sales force with the appointment of Bill Lloyd, the former number one sales executive at Onyx Software, to Pivotal’s sales team. As a senior sales executive, Lloyd will add his industry expertise to Pivotal’s sales leadership to help drive the company to a new level of sales excellence. This announcement follows closely on the appointment of Rob Douglas, former vice president and general manager of Siebel Systems, as executive vice president of North American sales and operations.

“I’m joining Pivotal because its new executive team has a winning vision and strategy that has ignited the entire company – the energy and excitement among Pivotal employees is contagious,” stated Bill Lloyd, senior sales executive, Pivotal. “The opportunity at Pivotal is significant -- the company has only begun to tap a growing market for sensible CRM that is fast-to-implement, and fast to deliver results. Pivotal will emerge as the next big player in the CRM market based on its commitment to customer satisfaction, dedication to product innovation, and its incredibly robust n-tiered architecture.”

Lloyd brings more than fourteen years of senior sales experience to Pivotal including a remarkable three-year tenor as a number one sales executive based on revenue. While at Onyx, Lloyd‘s average deal size was 183 percent higher than the second place sales executive, and he was credited for landing four of the largest sales in Onyx’s history. Prior to his career at Onyx, Lloyd held senior sales positions with Texas Instruments and Rand Technologies.

According to Bo Manning, president and CEO, Pivotal, “Pivotal’s new corporate strategy, clear messaging and advanced technology are attracting top talent. We are executing on our new sales strategy by strengthening the sales force with the addition of this veteran CRM sales executive. By strategically expanding our sales team, Pivotal will be well positioned to better meet the needs of our customers, expand relationships and grow our business.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the ability to attract and retain our current and future employees, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com