Sapient Selects Pivotal’s CRM Software

Global business and technology consulting company chooses Pivotal for ease of deployment and flexibility

Vancouver, BC, January 22, 2002 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced that Sapient Corporation, a global business and technology consultancy firm, has selected Pivotal’s CRM software to increase sales effectiveness and help build stronger long-term client relationships.

Sapient helps Global 2000 companies achieve explicit business outcomes through the rapid application and support of advanced information technology on a fixed-price basis. Employing more than 2,300 people worldwide, Sapient has delivered solutions for clients such as Lloyd’s of London, Staples, and the U.S. Marine Corps.

“To better integrate our global business development and delivery teams, we required a cost-effective CRM solution that is flexible, easy-to-deploy and offers a broad range of functionality,” said Preston B. Bradford, senior vice president, Sapient. “Pivotal’s approach to delivering CRM software and services helps our company drive the highest value from our CRM investment.”

For Sapient, collaboration is business-critical because the company depends on cross-functional teams to deliver expertise and service throughout the engagement lifecycle, from presales to project delivery. The company required a solution that allows it to collaborate with ease and efficiency. Pivotal’s CRM software will enable Sapient to obtain a real-time view of client interactions across all communication channels. By creating a central repository of client information, users can quickly access client histories, easily share information and efficiently analyze client data. As a result, Sapient can build stronger relationships with its high-value clients, quickly identify new opportunities, and increase sales efficiencies.

According to Bo Manning, president and CEO, Pivotal, “Companies around the world are looking for cost-effective ways to increase revenues, margins and customer loyalty. Entrepreneurial companies such as Sapient are turning to Pivotal because we can deliver these results with powerful and proven technologies and services.”

About Sapient

Sapient, a leading business and technology consultancy, helps Global 2000 clients achieve explicit business outcomes through the rapid application and support of advanced information technology on a fixed-price basis. Founded in 1991, Sapient employs more than 2,300 people in offices in Atlanta, Austin, Cambridge (Mass.), Chicago, Dallas, Denver, Düsseldorf, Houston, London, Los Angeles, Milan, Munich, New Delhi, New York, San Francisco, Tokyo, Toronto and Washington, D.C. Sapient is included in the Standard & Poor's (S&P) 500 Index. More information about Sapient can be found at

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151