Pivotal Appoints Christopher Lochhead to Board of Directors

Pivotal adds CRM thought-leader to board


Vancouver, BC, November 27, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of sensible customer relationship management (CRM) software, today announced the appointment of Christopher Lochhead, strategy consultant and CRM thought-leader, to its Board of Directors.

“Christopher Lochhead is a strong addition to our Board of Directors,” said Bo Manning, president and CEO, Pivotal. “Christopher is a marketing visionary who brings years of experience and a proven track record in building innovative and successful technology companies through strategic branding, sales and consulting. His participation on our board will provide additional ingenuity, energy and industry expertise.”

Lochhead has been an influencer in the CRM industry since the emergence of the market more than a decade ago. Called the ‘human exclamation point’ by Fast Company magazine, he is the former chief marketing officer of Scient, one of the first Internet consulting companies; and executive vice president of Vantive (now owned by Peoplesoft), a pioneer in the CRM industry. Prior to Vantive, Lochhead was the founder and president of one of the industry’s first CRM consulting firms, Always an Adventure International, where he became a high-profile CRM consultant and sought-after public speaker.

According to Christopher Lochhead, “Pivotal is a great company in a massive market - I am excited to become a part of the team. Pivotal has emerged as the clear, sensible choice for entrepreneurial enterprises that demand quick increases in revenues, margins and customer loyalty.”

Currently, Lochhead is a partner with strategy-consulting firm, LOCHHEAD, based in Silicon Valley. He and his team work with boards and executive management to build new strategies, companies, brands, and InternetTV networks.

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for entrepreneurial enterprises. More than 1,300 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com./
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com