Pivotal Achieves Rapid Results for Meridian Energy New Zealand

New Zealand’s largest energy company improves productivity and increases operational efficiencies in marketing, sales, and service


Vancouver, BC, November 7, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT), the leading provider of cost-effective eBusiness and customer relationship management (CRM) software, today announced that Meridian Energy, New Zealand’s largest generator of electricity, has achieved measurable business results using Pivotal to improve its marketing, sales and service processes.

Rapid Results, Measurable ROI

Using Pivotal, Meridian Energy has increased customer satisfaction levels by thirty percent and decreased the time it takes to complete comprehensive requests for proposals for industrial and commercial prospects by fifty percent.

“Increasing margins and improving value for our customers are imperative in a commodity-based industry such as the energy sector,” said Gavin Strang, strategic project manager, Meridian Energy. “Pivotal’s Web-based eBusiness and CRM solutions were easy-to-implement and fast-to-customize -- a flexible technology choice that fits our innovative business strategy. In fact, the Pivotal solution suite was achieving meaningful business results shortly after deployment.”

More than 200,000 industrial, residential and small-to-medium sized enterprise companies in New Zealand rely on Meridian Energy for the delivery of electricity services. Formed in 1999 after the break-up of the state-owned electricity company, ECNZ, (Electricity Corporation of New Zealand), Meridian Energy is New Zealand’s largest electricity company.

Increasing Revenue, Margins and Customer Loyalty

Pivotal’s eBusiness and CRM software provides Meridian Energy with the latest technologies to deliver fast, intelligent customer service; effectively sell energy products and services; and cost-effectively target and win new customers. The Pivotal solution suite provides Meridian Energy with the tools to manage accounts, contacts and activities; profile customers; generate offers and proposals; maintain comprehensive transaction histories, and create targeted marketing campaigns. Account managers have the tools and information to easily and efficiently manage accounts while simultaneously identifying and qualifying sales opportunities.

By integrating the Pivotal solution suite with Meridian Energy’s billing and operations support systems, customer service agents can easily manage all aspects of each customer’s account. As a result, the company can effectively analyze customer information; save time and money from integrated and streamlined processes; and improve customer satisfaction by delivering seamless service.

According to Bo Manning, president and CEO, Pivotal, “In today’s economy, cost-effectively finding new customers, keeping the ones you have and growing revenue from the customer base are business-critical. As a result, entrepreneurial enterprises are adopting eBusiness and CRM technologies and practices to improve revenue, margins, and customer loyalty.”

Pivotal Corporation is the leading provider of eBusiness and customer relationship management software for entrepreneurial enterprises. Pivotal empowers businesses to cost-effectively get, keep, and grow customer relationships.

Pivotal’s offerings deliver results for a fraction of the cost of typical enterprise software. Pivotal and Pivotal partners provide the Pivotal Results Program of software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness. More than 1,300 companies globally including: Hewlett Packard, CIBC, Goldman Sachs, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc use Pivotal software and services.

Pivotal’s advanced software technology includes powerful capabilities in: Internet commerce, CRM, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal eBusiness and CRM software, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com