Pivotal Appoints Bo Manning as President and CEO

Norm Francis, co-founder and former CEO, continues as chairman of the board


Vancouver, BC, August 28, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced the appointment of Bo Manning as president and CEO. Manning is a twenty-year veteran of the technology industry, CRM thought-leader, and former leader of Deloitte Consulting’s $500 million CRM practice. Norm Francis, Pivotal’s co-founder and former president and CEO, will continue as chairman of the board and play an active strategic role.

This appointment closely follows other recent milestones including the company’s entry into the $2.4 billion Oracle market; strategic partnerships with Cap Gemini Ernst & Young, Microsoft and Alcatel; and the release of the next-generation Pivotal demand chain management suite.

“Manning’s appointment represents the beginning of an exciting, aggressive new era for Pivotal,” said Norm Francis, Pivotal chairman (former president and CEO). “Manning’s appointment underscores Pivotal’s unwavering commitment to make smart, strategic moves to grow the company, and set the stage for long-term success. Manning brings deep industry experience, strategic insight, and the energy and commitment to drive our company to the next stage of growth and profitability.”

Manning is a recognized leader in the CRM industry. He built and led Deloitte Consulting’s market-leading CRM practice; consulted directly with Fortune 1000 customers such as Charles Schwab, United Airlines, Pitney Bowes, Motorola and Sears; and built successful alliances with leading software companies including Siebel, E.piphany, Broadvision, Vantive and Trilogy. Most recently, Manning was CEO of Roundarch – an innovative CRM solutions company formed by Deloitte Consulting, Broadvision and WPP Group (the holding company of Ogilvy & Mather, J. Walter Thompson and Young & Rubicam).

According to Manning, “Pivotal has all of the key building blocks in place to be a dominant force in the emerging demand chain management market. The company has incredible people, innovative technology, powerful partnerships with world-leading companies, and the drive and determination to outperform the competition.”
As Pivotal’s new leader, Manning will assume responsibility for the strategic direction of the company, and oversee all aspects of Pivotal’s operations including technology development, sales and marketing, and finance and administration.

Norm Francis, who co-founded Pivotal in 1994, will continue to play an instrumental role in the company as chairman of the board and as a strategic advisor to Manning. During his tenure as Pivotal’s chief executive, Francis was an early evangelist and influencer in the CRM industry – and played a significant role in the global explosion of the ‘Customer Economy’.

According to Manning, “Francis and the Pivotal management team have built a powerful company with a large market opportunity. As Pivotal’s new leader, I will drive profitability, relentlessly innovate our technology, expand our partner network, and stop at nothing to ensure the success of our customers.”
Bo Manning begins his new role immediately, and is based at Pivotal’s worldwide headquarters in Vancouver.

Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain management solutions that deliver personalized customer experiences across every touch point in real-time. The Pivotal Demand Chain Management solution suite unifies Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit the newest industry standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal’s worldwide customer base includes more than 1300 organizations including, CIBC World Markets, Goldman Sachs, HarperCollins Publishers, Hewlett-Packard, Hitachi Telecom Inc., Intrawest Corporation, Kikkoman Corporation, RBC Dain Rauscher Wessels, Southern Company, United Business Media, Vivendi, and Ziff Davis Media Inc.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com