Pivotal Signs Seasoned Industry Executive to Strategic Alliances and Global Accounts Position

Former Aspect Communications and Siemens executive joins Pivotal as senior vice president of strategic alliances and global accounts

Kirkland, WA, July 10, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced the expansion of its executive management team with the addition of Garry A. Reichert, former vice president of global and strategic accounts at Aspect Communications. As senior vice president of strategic alliances and global accounts at Pivotal, Reichert is responsible for executing and leading the company’s alliance program with global systems integrators and strategic alliances including Microsoft Corporation. In addition, Reichert will oversee Pivotal’s global accounts program to increase adoption of the Pivotal Demand Chain Network solution suite in Global 2000 companies.

Reichert has more than 20 years of senior management experience at progressive, world-class technology, professional services and consulting corporations. At Aspect Communications, Reichert was responsible for overseeing the company’s global accounts initiatives through direct and indirect sales with a 2001 revenue responsibility of approximately $150 million to new and existing strategic accounts.

“Pivotal continues to add high caliber management talent with the vision, enterprise expertise and leadership qualities required to advance the company’s success around the world,” said Vince Mifsud, COO, Pivotal. “Reichert is an enterprise veteran with proven management capabilities at highly regarded organizations. Under his guidance and leadership, Pivotal will continue to execute its global accounts and strategic alliance initiatives.”

Prior to his tenure at Aspect Communications, Reichert held several senior management positions including director of business development at Siemens Business Communication Systems, Inc., the $1 billion wholly owned subsidiary of $60 billion Siemens AG. Under his leadership, Siemens launched its professional services practice in enterprise technology solutions. Prior to his career at Siemens, Reichert held senior management roles with Ernst & Young, Electronic Data Systems (EDS) and Motorola Inc.

According to Reichert, “Pivotal has a clear vision and focused set of strategies for delivering demand chain management solutions to companies around the world. The company’s deep technology expertise, dedication to business results and advanced solutions are addressing the multi-dimensional business needs of global companies. I’m excited to join Pivotal’s well-respected management team as it continues to advance its global momentum through top tier alliances and global customer wins.”

Reichert reports directly to Vince Mifsud, COO, Pivotal and will be based in Pivotal’s Chicago office. Reichert’s appointment is effective immediately.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards. Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia. Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com. This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com