Pasco Corporation of Japan Selects Pivotal CRM Solution

Japanese GIS leader selects Pivotal for fast-to-implement solutions that provide superior total-cost-of-ownership

Tokyo, Japan, April 4, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that Pasco Corporation, the exclusive distributor of GIS mapping solutions in Japan, has selected the Pivotal eRelationship CRM solution suite to fast track customer service and accelerate business performance by synchronizing sales, marketing and customer service activities.

"Pasco's revenue growth and customer retention depend on our ability to make, serve and manage customers with speed and intelligence," said Chiharu Masaki, director, ESRI Division, Pasco Corporation, "We selected the Pivotal eRelationship CRM suite because it provides superior total-cost-of-ownership, agile customization tools and robust functionality that accelerates our business performance. Pivotal is a smart, safe investment for Japanese companies that require a proven cost-effective solution to build strong, life-long, valuable relationships with customers and business partners."

Prior to selecting the Pivotal CRM solution suite, Pasco's customer information was contained in disparate, fragmented systems. The fragmented approach made it difficult for departments to share information and service customers effectively. By deploying the Pivotal eRelationship CRM solution suite across its organization, Pasco is increasing customer retention and accelerating revenue by unifying sales, marketing and services processes into a single business infrastructure. Using Pivotal, Pasco is leveraging standardized information to deliver superior customer service and increase up selling and cross selling opportunities.

Another consideration for Pasco in selecting a CRM solution was speed of deployment. The Pivotal eRelationship CRM solution suite is designed for rapid deployment. This robust solution is fast-to-implement, easy-to-adapt and simple to integrate within a multi-platform environment - providing a safe investment for Japanese companies that are leveraging demand chain management solutions, including CRM, to reach highly strategic business objectives.

According to Jim Warden, vice president of sales, Asia Pacific, Pivotal, "Japanese companies are selecting Pivotal to significantly deepen customer relationships and increase the lifetime value of customers. Working with our partner Akinai, Pivotal is delivering CRM and demand chain management solutions that are fast-to-implement and rapid to increase business performance."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank,, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at

This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with the Pivotal demand chain network solution, its continued commitment to the deployment of the solution, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401