Pivotal Signs Major European Systems Integrator

Pivotal and Siemens Business Services, the second largest systems integrator in Europe, to jointly deliver the Pivotal Demand Chain Network solution suite


Paris, France, March 28, 2001 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced an alliance with Siemens Business Services (SBS), the second largest systems integrator in Europe, to deliver the Pivotal Demand Chain Network solution suite to the French market. The Pivotal solution suite merges the powers of CRM, eCommerce, Web-based selling, eMarketing and eService to drive down costs while increasing customer loyalty and repeat business. It connects every constituent in the demand chain including corporate employees, business partners, customers and suppliers. SBS is a European leader in consulting, implementation, integration and outsourcing of eBusiness solutions.

SBS will sell, consult, implement, customize and support the Pivotal Demand Chain Network solution suite in mid-size and enterprise companies in France. Pivotal and SBS will provide jointly trained sales and service teams to deliver Pivotal solutions to the French market and launch a joint solutions center to showcase Pivotal's award-winning solutions. The initiative includes a co-marketing program that includes advertising, demand generation and joint participation and industry events.

"We have selected to align with Pivotal for the demand chain management market because of Pivotal's innovation and industry leadership," said Jean-Claude Mailhan, CEO of SBS France. "Pivotal solutions offer companies a unique value proposition, rapid implementation times and outstanding total-cost-of-ownership, providing enterprises with highly competitive advantage."

According to Norm Francis, president and CEO, Pivotal, "SBS has a long history of expertise in its industry in the French market. Leveraging SBS's 'CRM Assessment method' and its knowledge of the unique business drivers in the French market, companies can rapidly deploy Pivotal's CRM and eCommerce solutions that increase revenue and improve customer retention. Pivotal continues to demonstrate accelerated momentum in the European market with impressive customer wins, collaborative selling and marketing with Microsoft and the addition of a powerful alliance with a leading systems integrator."

About Siemens Business Services

Siemens Business Services (SBS) is one of the world's leading providers in the area of electronic and mobile business. With its comprehensive know-how and specific sector knowledge, SBS offers solutions and services from a single source - from consulting through system integration to responsibility for the customers' entire business processes, and management of IT infrastructures. Provisional estimates show that, in fiscal 2000 (30 September), SBS achieved sales of EUR 5.8 billion. The company has 33,500 employees worldwide. Further information at: http://www.sbs.siemens.com
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com