InsLogic Selects Pivotal to Advance Industry-Leading eInsurance Solution

Pivotal Demand Chain Network solution suite provides infrastructure for online insurance interactions and transactions

Vancouver, BC, December 13, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that InsLogic Corporation has selected the Pivotal Demand Chain Network solution suite to create personalized Web services and products for companies in the insurance industry.

Using the Pivotal suite, InsLogic is enabling companies to easily create an Internet presence to provide personalized insurance solutions. The company is the leading provider of turnkey, private label eInsurance agency solutions that leverage client brands. InsLogic delivers infrastructure, technical and operational resources for companies that offer insurance, such as banks, Web portals, broker-dealers, and traditional insurance brokers. As a result, companies can directly sell insurance services online from a range of leading insurance companies. Serving as the licensed broker, Inslogic transparently links insurance buyers with appropriate products and services.

"The ability to capitalize on the Internet as a fast, cost-effective medium for insurance transactions and interactions is critical to compete effectively in the insurance industry," said Peter Berczi, president and CEO, InsLogic. "The Pivotal Demand Chain Network solution suite enables InsLogic to enhance its market leading eInsurance solution with powerful eCommerce, Web-based selling and CRM capabilities. InsLogic's infrastructure infused with Pivotal solutions enables InsLogic brand partners to expand their products and services, deepen customer relationships and increase customer loyalty."

Using the Pivotal suite to create a business model that merges traditional and Internet channels, InsLogic is enabling insurance companies to build one-to-one relationships, engineer key insurance processes and increase revenue-generating opportunities. Pivotal's XML-based technologies further empower InsLogic with Web-based selling, personalization and analytics that enable companies to deliver online insurance products and services that are designed precisely to meet the needs of individual customers.

According to Norm Francis, president and CEO, Pivotal, "Using the Pivotal Demand Chain Network solution suite, InsLogic will enable companies in the insurance industry to extend their processes to improve customer service and capitalize on opportunities to up-sell and cross-sell. By leveraging Pivotal solutions, InsLogic will transform the insurance industry by creating eInsurance solutions that raise the standard for the delivery of personalized service and products across every communication channel."

According to Frederica Carpenter, CRM Industry Manager, Microsoft Corporation, "Pivotal continues to demonstrate a great ability to understand the business and technology requirements that companies require to compete in the new economy. Working together, Microsoft and Pivotal are selling scalable, flexible solutions that provide a fast track for companies to move their entire demand-side business to the Internet. The Microsoft and Pivotal solution is a compelling, cost-effective choice for companies to create new business models, expand revenue-generating opportunities and leverage the power of the Internet across all business channels."

About InsLogic

InsLogic Corporation's ( end-to-end insurance solution connects consumers and a variety of brand partners by way of a hybrid agency and technology business model. A leading provider of turnkey, private label eInsurance agency solutions to financial services corporations, e-commerce companies, and multi-national institutions, InsLogic lowers the cost of customer acquisition by replacing inefficient traditional marketing techniques with targeted efforts designed to retain clients and cross-sell the services of their partners. Using a multi-channel platform that incorporates the speed and convenience of on-line purchasing with the personal touch of live 24/7 customer service at the world's first Customer Operations Performance Center (COPC) certified insurance center, InsLogic aims to provide a flawless consumer experience that increases customer retention and drives profitability. InsLogic is a subsidiary of Onex Corporation (TSE: OCX) a diversified Canadian company with revenues of C$20 billion, assets of C$16 billion and 83,000 employees worldwide (

Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank,, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at

This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal demand chain network solution to be deployed by InsLogic. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet InsLogic's requirements, the possibility of development or deployment difficulties or delays, the dependence on InsLogic's satisfaction with the Pivotal demand chain network solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401